Jiada Grocer Privacy Policy

Applicable Entity: Jiada Grocer (“we”, “us”, “our”), operator of the Malaysia same‑city instant delivery platform (including official website https://jiada.love/menhuEN/, Android/iOS APP and related services).

Legal Basis: Personal Data Protection Act 2010 (PDPA) of Malaysia and its amendments.

This Privacy Policy explains how we collect, use, store, share and protect your personal information, as well as your privacy rights. Please read this policy carefully before using our platform. If you do not agree to any terms, do not use our services.

1. Scope of Information Collection

We collect only information necessary to provide services, following the principles of lawfulness, fairness, necessity and minimization. Collected information includes:

1.1 Information you provide voluntarily

• Account information: mobile number, nickname, password, profile photo (optional);
• Delivery information: recipient name, contact number, delivery address, postcode;
• Transaction information: order records, payment slips, refund records, coupon usage;
• Customer service information: chat content, feedback, supporting documents;
• Other information: reviews, complaints, or data submitted in activities.

1.2 Automatically collected device & usage data

• Device info: model, OS version, unique identifier, IP address, network type;
• Location info: real‑time location (with your consent, for delivery and dispatching);
• Usage logs: browsing history, order time, operations, crash logs;
• Cookie information: for login status and experience optimization.

1.3 Information obtained from third parties

• Payment institutions: payment results, transaction records (excluding full bank details);
• Map services: location, route planning data;
• Social accounts (optional): nickname, avatar (for quick login only).

2. Purposes of Information Use

• Provide, maintain and optimize delivery services: order fulfillment, rider matching;
• Account management & security: login, verification, fraud prevention;
• Personalized services: nearby merchant recommendations, order status pushes;
• Transaction & settlement: payment, reconciliation, refunds, coupon verification;
• Customer service & after-sales: inquiries, complaints, dispute resolution;
• Compliance & risk control: comply with laws, prevent fraud and violations;
• Marketing notifications (optional): with consent, can be turned off anytime.

3. Information Storage & Protection

3.1 Storage Rules

• Storage location: compliant servers within Malaysia;
• Retention period: 12 months after service termination, then auto‑delete;
• Account cancellation: all personal identity data permanently deleted within 30 days.

3.2 Security Measures

• Technical protection: SSL encryption, AES encryption, firewall, access control;
• Management rules: data access approval, staff training, operation audit;
• Incident response: breach emergency plan, notify users and authorities promptly.

4. Information Sharing & Disclosure

We never sell, rent or trade your personal information to third parties. We may share only in the following compliant scenarios:

• Necessary service sharing: riders, merchants, payment/map providers (for fulfillment only);
• Legal disclosure: required by law, court order, or to protect public interests;
• Anonymized data: de‑identified data for product improvement, cannot link to individuals.

5. Your Privacy Rights

Under Malaysia PDPA, you may exercise the following rights via APP [Me → Settings → Privacy Management] or customer service:

• Right to access: view personal info and order records;
• Right to correction: update phone number, address, etc.;
• Right to deletion: cancel account and remove personal data;
• Right to withdraw consent: turn off location, camera, etc.;
• Right to opt out: refuse marketing messages;
• Right to complain: report privacy issues to us or regulators.

6. Minor Protection

Our services are intended for users aged 18 and above. Users under 18 require guardian consent. We do not knowingly collect minor information and will delete it immediately if discovered.

7. Third-Party Links & Services

Third‑party links and services (payment, map, etc.) in our website/APP are not governed by this policy. Please review their independent privacy policies.

8. Policy Updates

We may update this policy due to legal or business changes. We will notify you via website announcement or APP popup. Continued use after update constitutes acceptance of the new policy.

9. Contact Us

• Hotline: 60-1117674856
• Business Email: huangxiya1989@gmail.com
• WeChat: jiada20208
• WhatsApp: 601117674856
• Address: Star Boulevard KLCC, Level G, Block 2, Unit 02, Jalan Yap Kwan Seng, 50450 KL, Malaysia